1. Introduction
Esthe Deluxe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Personal Information
- Phone Number: Required for account creation and authentication
- Name: To personalize your experience
- Email Address: For account recovery and notifications (optional)
- Profile Photo: Optional profile picture
2.2 Appointment Information
- Service selections
- Appointment dates and times
- Appointment history
- Before/After photos (if you choose to share)
2.3 Loyalty Program Data
- Points balance
- Points transaction history
- Reward redemptions
- Loyalty level
2.4 Automatic Information
- Device information (model, OS version)
- App usage statistics
- Crash reports
- Performance data
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process and manage appointments
- Provide loyalty program services
- Send appointment reminders and notifications
- Improve app functionality and user experience
- Analyze app usage and performance
- Provide customer support
4. Data Sharing
We may share data with:
- Firebase/Google Cloud: For backend services (authentication, database, storage)
- Service Providers: Only to provide app functionality
- Legal Requirements: When required by law
5. Data Security
We implement industry-standard security measures:
- ✅ Encrypted data transmission (HTTPS)
- ✅ Firebase Security Rules
- ✅ Secure authentication (Phone OTP)
- ✅ Regular security audits
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Opt-out of notifications
- Export your data
7. KVKK & GDPR Compliance
This application processes your personal data in accordance with the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and applicable data protection regulations. For detailed information about your rights under these regulations, please contact us.
8. Children's Privacy
Our app is not intended for users under 13 years of age. We do not knowingly collect information from children.
9. Third-Party Services
Our app uses the following third-party services:
- Firebase Authentication: Phone number authentication
- Cloud Firestore: Data storage
- Firebase Cloud Storage: File storage
- Firebase Cloud Messaging: Push notifications
- Firebase Analytics: Usage analytics
- Firebase Crashlytics: Crash reporting
For more information, see Google's Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by updating the "Last Updated" date.
11. Contact Us
For privacy-related questions:
- 📧 Email: estheapp@proton.me
- 📱 WhatsApp: +90 539 583 96 45
- 🌐 Web: Support Page